b'2019 Information Technologyand OperationsIn 2019, we remained steadfast in our efforts to make working with HealthWell as easy as possible for the patients, providers and pharmacies we serve. We are proud that we continued to grow our staff and programs, which allowed us to assist even more patients in need. Operational and technological enhancements at the grants management and program levels enabled us to further simplify our processes for our stakeholders as well as our team. As a result, in 2019, we were able to: Launch or re-open 27 funds, including funds to assist patients living with: Amyloidosis, Hepatocellular Carcinoma, Mantle Cell Lymphoma, Migraine, Nontuberculous Mycobacterium, Chronic Heart Failure, Hypercholesterolemia, and Lambert-Eaton Myasthenic Syndrome (LEMS).Continue to operate over 60 funds in a variety of disease areas, including multiple funds in oncology.Further enhance our Interactive Voice Response (IVR) system to handle live calls more efficiently, including providing callers the option to hear a list of our open funds, check current grant balances, or speak to a HealthWell representative.Efficiently maintain an overhead rate of less than 2.4% foundation-wide, while never having utilized any donor dollars to pay any administrative fees.Continue to analyze our funds to identify underutilized grant dollars and to allow reallocation of those funds to serve more patients with an immediate need.Continue to identify, analyze and Enhance our corporate and contactimplement state-of-the-art technology center teams with new members whosolutions to ensure timely, seamless and support our mission.efficient execution of daily operations.HEALTHWELL FOUNDATION 2019 ANNUAL REPORT PAGE 15'