Once you have determined HealthWell is a good fit for you and you have been approved, we have a few suggestions that will optimize your experience with HealthWell.
Use Your Grant!
At any point in time, we are managing up to 30,000 patient grants – as much as we would like to touch base with you each month to see how things are going, we have to rely on how you use your grant to determine if you still need our assistance. If we do not see any activity on your grant (within 120 days), we assume you no longer need our assistance. After 120 days of inactivity on your grant (i.e., no payment activity), your grant will close. If your grant closes, you, your provider, or your pharmacist may still submit eligible payment requests, however, we cannot guarantee funding will be available and payment made.
So once you’re approved remember:
- Use your grant at least once every 120 days. We count only payable reimbursement requests and Pharmacy Card claims as using your grant.
- If you have a Pharmacy Card and your grant closes, it will no longer work at the pharmacy. Please email us at firstname.lastname@example.org or call the hotline at (800) 675-8416 to discuss options.
- If your grant closes, you do not need to reapply – just submit a complete Reimbursement Request Form and required documentation for review. As long as funding is available, we will pay the request.
Take control of your grant and manage it through our secure Patient Portal!
Your words of thanks mean so much
We're pleased to offer assistance to as many as possible and hope for all our grant recipients that your therapies are effective and your experience with HealthWell is a positive one.
If you would like to give back to HealthWell, one of the best ways is to share your HealthWell story with us. You are our inspiration and sharing your words of thanks mean so much to our staff and to the companies and individuals who make our program possible.